Returns & Refunds Policy

We have a 30-day policy, which means you have 30 days after receiving your item to contact us regarding any issues with your order.

All of our products are made-to-order, meaning each item is created specifically for you after your order is placed. Because of this, we do not accept returns or exchanges for items ordered in the wrong size, wrong color, or due to a change of mind. Please review our size charts and product descriptions carefully before placing your order.

If your item arrives damaged, defective, contains a manufacturing issue, has a print error, or you receive the wrong item, please contact us within 30 days of delivery at overdwear@gmail.com. To help us resolve the issue quickly, please include your order number along with a clear photo or video showing the problem. Once the issue has been verified, we will gladly provide either a free replacement or a full refund. In these cases, you do not need to return the physical item unless we specifically request it.

Since all of our products are custom made, we generally do not accept returns unless the item is defective or has a manufacturing issue. Items sent back without first contacting us and receiving approval will not be accepted. If a return is required, we will provide instructions on how and where to send the item.

You can always contact us with any questions regarding returns or refunds at overdwear@gmail.com.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, contains a manufacturing defect, has a print error, or if you receive the wrong item, contact us immediately at overdwear@gmail.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Because our products are made-to-order, we cannot accept returns or exchanges for items ordered in the wrong size, wrong color, or due to a change of mind. We also do not accept returns on sale items, gift cards, personalized or custom products, perishable goods, personal care items, hazardous materials, flammable liquids, or gases. If you have any questions about a specific product before ordering, please contact us at overdwear@gmail.com.

Exchanges

As every product is made specifically for each order, we do not offer exchanges for incorrect sizes, colors, or changes of mind. If your item has a manufacturing defect, print error, or arrives damaged, we will happily send you a replacement at no additional cost.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days under applicable consumer protection laws. However, this right generally does not apply to products that are made to the consumer's specifications or are clearly personalized, including our made-to-order products, except where required by law. If your order qualifies for a return under applicable law, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

If your refund request is approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at overdwear@gmail.com.